Privacy Policy
Aesthetidocs Limited ("Aesthetidocs") is committed to protecting your personal information and respecting applicable data protection laws around the world. This privacy policy explains how we do this, and it applies to your use of our websites, products, and services.
How we use your personal information
We use personal information in order to promote and provide the Aesthetidocs software service, to ensure the security of our websites, and to run our business. We have set out below more information on the categories of personal information that we collect, the specific ways in which that personal information is processed by us, the legal bases which permit us to do this, and the types of partners with whom we share your personal information.
What information does Aesthetidocs collect?
- Your name, username, and password
- Your address, email address, and phone number
- Your payment details
- Your marketing preferences, including any consents you have given us
- Information related to the browser or device you use to access our websites
- Records of your use of Aesthetidocs services
- Any personal medical information you submit to us when completing any of our forms, documentation or otherwise provided by you as part of booking and managing your appointment with your chosen clinic
How does Aesthetidocs use your information?
We use your information as follows:
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To fulfil a contract with you or take steps at your request before this:
- When you use our platform to create and manage a booking with a clinic
- Providing information and technical support if you ask for this
- Contacting you with information about changes to services
- Handling credit card information provided through our websites using PCI-compliant payment services
- Storing and analysing your information in order to review and progress your job application if you apply to work with us
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As required by Aesthetidocs to conduct our business and pursue our legitimate interests, in particular:
- Giving you access to our products or services
- Providing you with different content within a product or service, depending on how you use that product or service
- Letting you know about Aesthetidocs products and services by post, email, and phone in accordance with your marketing preferences and laws relating to direct marketing
- Analysing how you use Aesthetidocs products and services so we can improve our levels of service and develop future products and services, including through the use of surveys
- Ensuring the security of Aesthetidocs websites and information technology systems and protecting our rights.
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Where you give us consent:
- Where we need your consent to process your medical and other sensitive personal information
- If we need your consent in order to send marketing for Aesthetidocs products and services to you
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For purposes which are required by law:
- Sharing your personal information in order to comply with legal obligations to which Aesthetidocs is subject.
How will Aesthetidocs share your information?
We share your personal details:
- Within Aesthetidocs in order to carry out the processing described above
- With such clinics or treatment providers with whom you are seeking to make and manage a booking or appointment
- With third party service providers who process your information on Aesthetidocs’s behalf for the purposes above – such as payment processors, or IT service providers
We will also share your personal information:
- If we think this is necessary to in order to protect the rights, property, or safety of Aesthetidocs, our employees, our commercial partners, or our customers. This includes sharing information for the purposes of fraud protection and credit risk reduction
- With government authorities and/or law enforcement officials if required by law.
Giving and withdrawing your consent, and updating your personal information
Where your consent is required for us to process your personal information, we will ask for your consent at the point at which you provide your data. You have the right to withdraw that consent at any time. You can also update your personal information at any time. If you wish to do either, contact us at support@aesthetidocs.com .
Storing your personal information
Your personal information may be stored and processed outside of the country where it is collected, including outside of the United Kingdom or the European Economic Area. When transferring information to others, within the UK, the EEA or otherwise, we ensure that appropriate and suitable safeguards and technical measures are in place to protect your personal data. To do this, we make use of standard contractual clauses that have been approved by the UK authorities and the European Commission with our suppliers, or we implement other similar measures required by laws around the world.
We will only keep records of your personal information for as long as is reasonably necessary for the purposes for which we have collected it, and in order to comply with any statutory or regulatory obligations in relation to retention of records. We respect requests to stop processing your personal data for marketing purposes. This includes keeping a record of your request indefinitely so that we can respect your request in future.
Your rights
You have the right to request access to and rectification or erasure of personal information, the right to restrict processing of your personal information, and the right to object to processing of your personal information. You have the right to object to your personal information being processed on the grounds of Aesthetidocs’s legitimate interests. You have the right to object to us sending you direct marketing and profiling you for the purposes of direct marketing. You have the right to lodge a complaint regarding our processing of your personal information with a data protection supervisory authority in a country where you live, work, or where you believe a breach may have occurred.
Contacting us
The data controller for our websites, products and services is Aesthetidocs Ltd of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.
You can contact us by email at support@aesthetidocs.com .
If you wish to contact our Data Protection Officer, please email dataprotection@aesthetidocs.com .
Who we are
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Cookies Policy
At Craig Hobson Aesthetics Ltd, we are committed to providing you with a seamless and personalised online experience. To achieve this, we use cookies and similar tracking technologies on our website. This Cookies Policy explains how we use cookies, what types of cookies we use, and how you can manage your cookie preferences.
1. What are Cookies?
Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They are widely used to enhance website functionality, remember user preferences, and analyse website traffic.
2. Types of Cookies We Use
We use the following types of cookies:
2.1. Essential Cookies: These cookies are necessary for the basic functioning of our website. They enable you to navigate the site and access essential features and services.
2.2. Functional Cookies: Functional cookies enhance your experience by remembering your preferences, such as language or region settings, and enable personalised features.
2.3. Performance Cookies: Performance cookies collect anonymous data about how you use our website. They help us analyse and improve website performance and user experience.
2.4. Advertising Cookies: We and our third-party partners may use advertising cookies to deliver relevant ads to you based on your interests, both on our website and on other websites.
3. How We Use Cookies
We use cookies for various purposes, including:
- Providing and improving our services.
- Analysing website traffic and user behaviour.
- Personalising your experience.
- Delivering targeted advertising.
4. Cookie Preferences
You can manage your cookie preferences by adjusting your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking essential cookies may affect the functionality of our website.
5. Third-Party Cookies
We may allow third-party services, such as analytics providers and advertisers, to use cookies on our website. These third parties have their own privacy policies and may collect and use information independently.
6. Changes to this Policy
We may update this Cookies Policy to reflect changes in our use of cookies or legal requirements. Any updates will be posted on our website with the effective date.
7. Contact Information
If you have questions or concerns about our Cookies Policy, please contact us
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
At Craig Hobson Aesthetics Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This document outlines the terms and conditions related to the sharing of your data with third parties, including third-party plugins such as Google Analytics and reporting software.
1. Data Collection and Usage
We collect and use your data for various purposes, including providing you with our services, improving our offerings, and enhancing your experience. We may collect information such as your name, contact details, browsing behaviour, and preferences, as outlined in our Privacy Policy.
2. Third-Party Plugins and Services
We utilise third-party plugins and services, including but not limited to Google Analytics and reporting software, to gather and analyse data for the following purposes:
2.1. Analytics and Reporting
We use Google Analytics and reporting software to collect and analyse data related to user behaviour on our website and in our applications. This helps us better understand how you interact with our platform, enabling us to make informed decisions to improve our services.
2.2. Performance Optimisation
Third-party plugins and services assist us in optimising the performance of our website and applications, ensuring a seamless and efficient user experience.
2.3. Marketing and Advertising
We may use data collected by third-party plugins for marketing and advertising purposes, such as creating targeted ads or improving our promotional efforts.
3. Data Sharing with Third Parties
We may share your data with trusted third-party service providers to facilitate the functions mentioned above. These third parties are contractually obligated to handle your data with the utmost confidentiality and to use it solely for the purposes we specify. They are also required to adhere to applicable data protection laws and regulations.
4. Consent
By using our website, services, or applications, you consent to the collection and sharing of your data with third parties as described in this policy.
5. Opt-Out Options
You have the right to control the collection and sharing of your data. You can adjust your browser settings, use browser add-ons, or opt out of specific third-party services to limit data collection. However, please note that opting out of certain services may affect your experience on our platform.
6. Changes to the Policy
Craig Hobson Aesthetics Ltd reserves the right to modify or update the “Who We Share Your Data With – Terms and Conditions” at any time without prior notice. Any changes to the policy will be posted on our website and will be effective immediately upon publication.
7. Contact Information
For inquiries related to your data and privacy or to exercise your data rights, please contact us.
How long we retain your data
At Craig Hobson Aesthetics Ltd, we are committed to managing your data responsibly and securely. This summary outlines our data retention policy:
1. Data Retention Period: We retain your data only for as long as it is necessary to fulfill the purposes for which it was collected, as described in our Privacy Policy.
2. Purposes: Your data is retained for purposes such as providing our services, improving our offerings, ensuring legal and regulatory compliance, and protecting our interests.
3. Third Parties: We may share your data with trusted third parties, as outlined in our “Who We Share Your Data With – Terms and Conditions” policy, and they are contractually bound to handle your data responsibly.
4. Consent: By using our services, you consent to our data retention practices.
5. Opt-Out: You have the option to control data collection and sharing through various settings, as described in our policies.
6. Changes: Our data retention policy may change, and any updates will be posted on our website.
What rights do you have over your data
This policy outlines the rights you have over your data when using our services.
1. Right to Access Your Data
You have the right to request access to the personal data we hold about you. Upon receiving a valid request, we will provide you with a copy of the data within a reasonable timeframe.
2. Right to Correct Your Data
If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request corrections or updates to your data. We will promptly review and make necessary corrections as per your request.
3. Right to Delete Your Data
You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent. Please note that there may be legal obligations or legitimate reasons that prevent immediate deletion.
4. Right to Restrict Processing
You can request the restriction of processing of your personal data in specific situations. We will limit the use of your data but may continue to store it. This right is applicable in certain circumstances, such as when you contest the accuracy of your data or when we no longer need it for processing.
5. Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can also request that we transmit your data directly to another data controller if technically feasible.
6. Right to Object
You have the right to object to the processing of your personal data, including for marketing purposes or when we process your data based on legitimate interests. We will assess your objection and, if legitimate, stop processing your data for the specified purpose.
7. Right to Withdraw Consent
If we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
8. Right to Lodge a Complaint
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority.
9. Exercising Your Rights
To exercise any of the rights mentioned above or to inquire about your data, please contact us. We will respond to your request in accordance with applicable data protection laws.
10. Data Security
We take data security seriously and implement measures to protect your data from unauthorised access, disclosure, alteration, and destruction.
11. Changes to this Policy
Craig Hobson Aesthetics reserves the right to modify or update the “Your Rights Over Your Data” policy at any time without prior notice. Any changes to the policy will be posted on our website with the effective date.
12. Contact Information
If you have questions or concerns about your data rights, please contact us.